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What Do I Say?

911 Operator Child On Phone

  1. Stay calm and Speak clearly
  2. Listen carefully to the Dispatchers questions and answer each question carefully.
  3. Verbally answer all questions. Remember the Dispatcher cannot see your hand or head gestures, signs or motions.
  4. State your emergency.
  5. State your address - IT IS VERY IMPORTANT TO VERIFY THE ADDRESS
  6. STAY ON THE LINE
  7. Do not hang up until the Dispatcher tells you it is OK to do so. They may need to ask additional questions regarding the emergency or an EMS dispatcher may give your instructions to help stabilize the patient before the ambulance gets to your location.
  8. Follow the instructions of the Dispatcher and remain calm.
  9. If you can, stay by the phone in case the 9-1-1 call-taker needs to call you back.

What to Do if You Can't Speak

  1. Stay calm
  2. Dial 9-1-1
  3. Either leave the phone off the hook or make some sort of noise to let the dispatcher know there is an emergency.
  4. With enhanced 9-1-1 providing your address, the call-taker can dispatch police assistance to your location.

Here are some of the questions the dispatcher may ask you if you are reporting a crime in progress:

  • Give a brief description of what occurred.
  • Where exactly did the incident occur? Include building and room/area.
  • How long ago did the incident occur?
  • Did the suspect(s) have any weapons?
  • Which direction was the suspect headed?
  • Was the suspect on foot or in a vehicle?
  • What did the suspect(s) look like? Describe each suspect one at a time.
    • Gender
    • Race
    • Age
    • Height & Weight
    • Hair Color & Length
    • Clothing
    • Glasses/Facial Hair
    • Was the suspect carrying anything?
    • Vehicle Description, Color, Make, Model, License Plate
 

2019 Calendar

9-1-1 Heroes Awards Ceremonies

FEBRUARY
27: Los Angeles County (CHP Los Angeles Communications Center)

MARCH
10-13: CalNENA (Hyatt Regency La Jolla at Aventine | San Diego, CA)

APRIL
11: California State (State Capitol | Sacramento, CA)

MAY
5-10: APCO Western Region (Doubletree Resort | Paradise Valley/Scottsdale, AZ)

JUNE
14-19: National NENA (Gaylord Palms Resort & Convention Center | Orlando, FL)

AUGUST
7-10: International Fire Chiefs Association Conference & Expo (Atlanta, GA)
11-14: APCO International (The Baltimore Convention Center | Baltimore, MD)

SEPTEMBER
TBD: CalOES Family Day & Open House (Sacramento, CA)

OCTOBER
24-29: International Association of Chiefs of Police Conference & Expo (Chicago, IL)

NOVEMBER
TBD: 9-1-1 Golf Classic (Las Vegas, NV)

Endorsed By

•  9-1-1 for Kids® • Address: 14340 Bolsa Chica Road, Unit C, Westminster, CA 92683 •
Office: (714) 894-5450 / Toll-free: (800) 933-KIDS (5437) / Facsimile: (714) 894-5424 Contact Us: This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

2001 © 9-1-1 for Kids®.  All rights reserved. Red E. Fox, Whirley, Buttons, Jennifer, Linda, Jeffrey, Bud and Wally Weasel are trademarks of 9-1-1 for Kids®
2002 © 9-1-1 Hero®, 9-1-1 Local Hero, ® 9-1-1 National Hero®, 9-1-1 International Hero® All rights reserved.